POLICIES

PICK UP/SHIPPING OPTIONS

T's Touch, LLC is proud to offer local pick up at our local retail location. Please do not expect to pick up your order prior to receiving a confirmation email. Proof of identification will be required to pick up all orders. Most orders will be processed within 1-3 business days. A shipping confirmation will be sent to the email provided during the transaction.

** If you have not received a confirmation email within 48 hours, please contact us by phone 252-679-7155 or via email info@tstouch252.com***

 

CANCELLATION POLICY

If you need to cancel an order, please send an email to info@tstouch252.com and contact us at 252-679-7155 within 24 hours of your order. If your order has been processed and shipped, cancellation is no longer an option. Please refer to the return policy.

 

RETURN POLICY

If for any reason you are not satisifed with your purchase, please contact us within 5 business days of the receipt date so we can proceed to take steps to satisfy you. Excellent customer service is our priority.

* We will exchange items if product is unused, new or unaltered condition. 

* ALL sale, clearance, closeout items are FINAL and will not be eligible for return.

* The customer will be responsible for return shipping.

*Store credit is an option based on certain situations and transactions.

 

MISSING & DEFECTIVE ITEMS

At T's Touch, we strive to fulfill orders as efficiently as possible, however we are humans and make mistakes. We will resend an item if it was missing, damaged or defective upon arrival. The customer shall submit a claim with pictures included within 24-48 hours of the delivery date. Please provide the detail information within the body of the message (State what you should have versus what you received, name of the employee listed on the receipt/time and order number).

 

PAYMENTS ACCEPTED

Paypal, Visa, Discover, Mastercard, American Express

 

PRIVACY POLICY

We collect information from you when you decide to order or register on our website. We will obtain basic information (Name, Address, Phone Number and email address). Your information is 100% secure! The information provided will allow us to create a better experience, website, timely transactions, excellent customer service and to keep our customers up to date with the new products and provide responses. To provide a safe and secure transaction, we will NOT store protected information. We will provide a secure server, with SSL (secure technology) to keep all personal information completely confidential. We do not sell, trade any personal information to outside parties.